Crypto Exchange Support Evidence Template for Stuck Withdrawals

What this template is — and is not

This is an evidence checklist for communicating with official exchange support. It is not customer support, fund recovery, legal advice, or a promise that any withdrawal will be completed.

Copy-paste ticket template

Asset and network: [example: XMR on Monero]. Amount: [amount]. Withdrawal request time and timezone: [time]. Destination address: [address]. Memo/tag/payment ID if required: [field]. Transaction hash: [hash or “not yet visible”]. Current exchange status text: [pending/processing/manual review/wallet maintenance]. What changed since the request: [short notes].

Evidence to attach privately

Attach account screenshots only through official support channels. Redact unrelated balances and personal data where possible. Keep your own local copy of timestamps, status-page notices, and ticket IDs.

Never send secrets

No legitimate support request needs your seed phrase, private key, password, full 2FA code, or remote-control access. Anyone asking for those is creating a new risk, not solving the withdrawal.

Safe to share vs never share

Information

Use in support ticket

Boundary

Asset, network, amount

Safe and necessary

Use exact ticker/network labels.

Destination address

Usually necessary

Send only through official support channels.

Memo/tag/payment ID

Necessary when used

Do not post publicly if tied to account identity.

Transaction hash

Safe and useful

Public blockchain data, but keep context private if needed.

Seed phrase/private key/password/2FA

Never share

Official support should not request these.

Independent boundary

This desk is not support or recovery service.

Withdrawal Policy Desk is an independent educational resource. It does not operate exchange accounts, provide customer support, verify live exchange solvency, recover funds, or guarantee withdrawal outcomes. Use official exchange channels only and never share seed phrases, private keys, passwords, or 2FA codes.

FAQ

Should I post my withdrawal issue on social media?

Avoid posting sensitive account details publicly. Use official support channels and share only the minimum evidence needed.

What if support asks for my seed phrase?

Do not send it. A seed phrase or private key controls funds and should never be shared with exchange support or anyone else.

What if I do not have a transaction hash?

Say that no transaction hash is visible yet and include the request timestamp, asset, amount, destination, and exact pending status.